Welcome to Ethereal Edge Concepts. These Terms and Conditions govern your access to and use of our website, products, and services. By shopping with us, you agree to abide by the policies outlined below:
1. General
Ethereal Edge Concepts reserves the right to update, modify, or change these terms at any time without prior notice. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms.
2. Product Availability
All products displayed are subject to availability. While we strive to keep our inventory up-to-date, some items may sell out quickly. We reserve the right to discontinue any product at any time.
3. Pricing and Payment
- All prices are listed in Nigerian Naira (₦) and are inclusive of applicable taxes unless otherwise stated.
- We accept payments via bank transfer, POS, and secure online payment platforms.
- Full payment is required before custom orders are processed.
4. Custom Orders
- Custom-made items are designed based on your specifications and are non-refundable except in cases of production defects.
- Changes to custom order specifications must be communicated within 24 hours of placing the order.
- Custom orders typically take 5–10 business days.
5. Shipping and Delivery
- We offer nationwide delivery across Nigeria.
- Delivery fees are calculated based on location and order size.
- Estimated delivery time is 1–5 business days for ready-to-wear items and 5–10 days for custom orders.
- Delays caused by third-party logistics companies are beyond our control, but we will assist in tracking and resolution.
6. Returns and Exchanges
- Returns are accepted within 7 days of receiving your order for ready-to-wear items only.
- Items must be unused, unwashed, and in their original packaging with tags intact.
- Custom items and accessories (e.g., earrings) are non-returnable.
- Customers are responsible for return shipping unless the item is faulty or incorrect.
7. Refunds
- Refunds (if applicable) are processed within 5–10 working days after we receive the returned item and it passes inspection.
- Refunds are made via the original payment method or direct bank transfer.
8. Intellectual Property
All content on this website, including logos, product photos, designs, and text, is the property of Urban Weave and Styles and is protected under intellectual property laws. Unauthorized use or reproduction is prohibited.
9. Privacy and Data
We are committed to protecting your privacy. Your personal information is used only for order fulfillment, communication, and service improvement. We do not sell or share your data with third parties without consent.
10. Limitation of Liability
Urban Weave and Styles shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.