At Ethereal Edge Concepts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you shop with us online, in-store, or contact us via phone or email.
1. Information We Collect
We may collect the following information when you interact with us:
- Personal Information: Name, phone number, email address, delivery address, and billing details.
- Order Details: Items purchased, preferences, and payment method (note: we do not store card details).
- Technical Information: IP address, device type, and browsing behavior (if visiting our website).
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders
- Respond to inquiries or customer service requests
- Send order updates, delivery status, or promotional offers (with your consent)
- Improve our products, services, and website experience
3. Information Sharing
We do not sell, rent, or trade your personal information. However, we may share limited data with:
- Delivery partners: To ensure your order gets to you
- Payment processors: To securely complete your transaction
- Law enforcement or regulatory authorities: Only when legally required
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. While no system is completely secure, we continuously update our practices to reduce risks.
5. Cookies and Tracking (for website users)
Our website may use cookies to:
- Personalize your shopping experience
- Analyze traffic and improve functionality
- Remember items in your cart
You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing messages at any time
To exercise any of these rights, contact us via the details provided below.
7. Third-Party Links
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
8. Updates to This Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page with a revised effective date.