At Ethereal Edge Concepts, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our refund policy below:
Eligibility for Refunds
You may request a refund under the following conditions:
- The item was purchased directly from Urban Weave and Styles (in-store or online).
- The item is ready-to-wear (not custom-made or altered).
- The request is made within 7 days of receiving the item.
- The item is unused, unwashed, undamaged, and in its original packaging with tags intact.
Non-Refundable Items
We do not offer refunds on:
- Custom orders or tailored outfits
- Accessories (e.g., earrings, hats, jewelry)
- Sale or discounted items (unless defective)
Exchanges
If you received a size that doesn’t fit or a product that isn’t quite right, we can offer an exchange, subject to availability. You’ll need to:
- Return the original item within 7 days
- Cover any difference in price (if applicable)
- Pay for delivery of the exchanged item
How Refunds Are Processed
- Refunds are issued once the returned item is received and inspected.
- Refunds are made via the original payment method or bank transfer.
- Please allow 5–10 business days for the refund to reflect.
How to Request a Refund
- Contact us via Call/WhatsApp or Email with your order number and reason for return.
- We’ll confirm eligibility and provide return instructions.
- Ship the item back to our store address (return delivery cost is borne by the customer unless the item was defective).